HVAC Service Operations Manager
Position: HVAC Service Operations Manager
Location: Dubai, UAE
Salary: Up to AED 18,000
About the Company
Our client is a leading provider of HVAC services in Dubai, offering maintenance, repair, and retrofit solutions for commercial and industrial clients. The organization is recognized for technical excellence, customer-focused service, and commitment to innovation and operational efficiency.
About the Role
As an HVAC Service Operations Manager, you will lead the service department, overseeing daily operations, driving profitability, and ensuring service excellence. You will manage a team of technicians, streamline workflows, and maintain high standards of quality and safety. This role is ideal for a technically qualified professional with proven operations management and leadership experience in HVAC services.
Key Responsibilities
>> Manage day-to-day operations of the HVAC service department.
>> Lead, mentor, and develop service technicians through training and performance feedback.
>> Oversee scheduling of maintenance, repair, and emergency service activities.
>> Ensure compliance with industry codes, safety standards, and company policies.
>> Drive customer satisfaction through efficient service delivery and effective communication.
>> Resolve escalated client issues and maintain strong client relationships.
>> Monitor departmental budgets, control costs, and ensure operational profitability.
>> Streamline workflows to enhance efficiency and maximize P&L performance.
>> Oversee inventory, tools, and vehicle maintenance for the service team.
>> Coordinate with suppliers for material procurement and negotiate costs.
>> Conduct quality and safety audits across service operations.
>> Support pricing strategies and service contract development.
Qualifications
>> Degree or Diploma in Mechanical Engineering or equivalent HVAC qualification.
>> Minimum 5 years’ experience in HVAC service operations, with at least 2 years in a managerial role.
>> Strong technical knowledge of HVAC systems, maintenance, and repair protocols.
>> Proven P&L management experience (mandatory).
>> Proficiency in service management software.
>> Strong leadership, organizational, and communication skills.
>> Valid UAE driving license.
>> Knowledge of UAE safety and compliance regulations.
Preferred Attributes
>> Experience in energy efficiency and green building standards.
>> Strong commercial acumen and customer service orientation.
>> Ability to perform under pressure and handle multiple priorities effectively.
Why This Opportunity?
This role offers the chance to lead a high-performing HVAC service team within a well-established division in Dubai. You’ll gain exposure to innovative and sustainable HVAC practices, develop your leadership capabilities, and contribute to operational excellence and long-term business growth.
