Operations Lead (General Manager – Operations)

We are seeking an experienced and dynamic Operations Lead to join our team in Kochi, India. This role is crucial in ensuring the smooth functioning of our operations and maintaining our high standards of quality and efficiency across multiple sales channels.

Responsibilities:

1. Oversee and optimize all aspects of daily operations, including quality control, inventory management, and supply chain.

2. Develop and implement operational strategies aligned with the company’s vision and goals.
3. Manage and mentor the operations team, fostering a culture of continuous improvement and innovation.
4. Collaborate with other departments to ensure seamless integration of operations with design, marketing, and sales functions.
5. Monitor and analyze operational metrics, implementing improvements to enhance efficiency and reduce costs.
6. Ensure compliance with industry standards, regulations, and company policies.
7. Manage relationships with suppliers, vendors, and partners to maintain a robust supply chain.
8. Lead quality assurance efforts to maintain the premium standard.

9. Contribute to long-term operational planning and budgeting.
10. Manage operations across multiple sales channels, including:
o Retail showrooms
o Dealer network
o Modern retail
o Online operations
11. Develop and implement strategies to optimize performance across all sales channels.
12. Ensure consistent brand experience and operational excellence across various customer touchpoints. 1. Oversee and optimize all aspects of daily operations, including quality control.
13. Analyze channel-specific data to drive decision-making and improve overall operational efficiency.

Requirements:

 Minimum 5 years of experience in operations management, preferably in the fashion or leather goods industry.

 Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA is a plus.

 Proven track record of successfully leading and improving operational processes.

 Experience in managing multi-channel retail operations, including physical stores and e-commerce.

 Strong leadership and team management skills.

 Excellent problem-solving and decision-making abilities.

 In-depth knowledge of supply chain management and inventory control.

 Familiarity with quality management systems and lean manufacturing principles.

 Strong analytical skills with the ability to interpret data and metrics across various sales channels.

 Proficiency in ERP systems and MS Office suite.

 Excellent communication and interpersonal skills.

 Passion for craftsmanship and attention to detail.